Self-Exclusion Policy

Last Updated: May 08, 2026

Gambling Should Be Fun Betting is designed to be a form of entertainment. If it ever stops being enjoyable, we strongly encourage you to take a step back. At One Red Casino, our golden rule is simple: never wager money that you cannot afford to lose.

How to Request a Self-Exclusion If you feel you are losing control over your gambling habits, we provide a self-exclusion tool to help you stop. To activate this feature, please contact our Customer Support team at [email protected] using the email address registered to your 1Red account.

Please specify in your email whether you wish to take a break for a set period or close your account permanently.

For security and verification reasons, self-exclusion requests cannot be processed via Live Chat. Our chat agents will gently redirect you to submit your request via email.

Available Timeframes and Restrictions You can set a temporary Self-Exclusion Limit for 6 months, 9 months, or 1 year. While this limit is active:

• Your Player Account will be immediately disabled.
• You will be removed from all marketing and promotional mailing lists.
• You will not be permitted to deposit or withdraw any funds.
• Once your chosen period expires, your account will automatically be reactivated.

Policy on Linked Accounts To ensure the self-exclusion is fully effective, any accounts linked to yours will also be immediately disabled. We define “linked accounts” as those sharing any of the following:

• The same household
• Shared devices (computers, mobile phones)
• Email addresses or payment details
• IP addresses
• Shared network environments (such as workplaces, public libraries, universities, or fraternities)